Terms and Conditions

Removal Company Ilford Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Ilford provides household, office and commercial moving, packing, storage transport and related services. By placing a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Client means the person, company or organisation that requests or accepts a quotation and for whom the services are carried out.

Company means Removal Company Ilford and any employees, agents, subcontractors or representatives acting on its behalf.

Services means any removal, packing, loading, unloading, transport, delivery, storage handling, clearance or related services supplied by the Company.

Goods means any items, furniture, belongings or property to be moved, handled, stored or otherwise dealt with by the Company.

2. Scope of Services

The Company provides local, regional and national removal and related services from, to or within Ilford and surrounding areas, including residential moves, office and commercial relocations, packing and unpacking, loading and unloading, furniture dismantling and reassembly where agreed, and related transport services.

Any specific service to be provided will be set out in the quotation and confirmed at the time of booking. Services outside the agreed scope may incur additional charges and will only be undertaken at the Companys discretion.

3. Quotations

All quotations are based on the information supplied by the Client and are subject to survey where applicable. Quotations are normally provided free of charge and are valid for the period stated on the quotation or, if not stated, for 30 days from the date of issue.

Quotations are based on:

The volume and nature of the Goods to be moved.

The addresses for collection and delivery.

Access conditions at both properties, including parking and floor levels.

The dates and times proposed for the work.

Any additional services requested, such as packing or dismantling.

The Company reserves the right to amend the quotation or apply surcharges if:

The information provided by the Client is incomplete or inaccurate.

The volume of Goods is greater than stated or additional items are included.

Access is more difficult than advised or requires extra labour or equipment.

Work is required outside standard working hours, where not previously agreed.

Delays occur outside the Companys control, including waiting time at collection or delivery addresses.

4. Booking Process

A booking is only confirmed when the Client has accepted the quotation, agreed to these Terms and Conditions and, where required, paid the deposit or full amount specified by the Company.

Bookings may be made by written confirmation or any other method accepted by the Company at the time, provided that the Client is clearly identified and the service details are agreed.

The Company may refuse or cancel a booking at its discretion, including where payment is not received, where safety or legal requirements cannot be met, or where the Client fails to provide necessary information.

The Client must ensure that correct addresses, contact details, dates, times and service requirements are provided at the point of booking. Any changes must be notified to the Company as soon as possible and may be subject to availability and additional charges.

5. Payments and Charges

Unless otherwise agreed in writing, the full price for the Services is payable no later than the start of the move or in accordance with the payment schedule stated in the quotation. The Company may, at its discretion, require a non-refundable or part-refundable deposit to secure a booking.

Payments must be made using a method accepted by the Company. All prices are quoted in pounds sterling and may be subject to applicable taxes.

Additional charges may be applied for:

Work carried out outside the agreed hours or on different dates.

Extended waiting times caused by keys, paperwork or access not being available.

Extra items, increased volume or additional services requested on the day.

Poor access, long carries, stairs without lift, or restrictions requiring extra labour.

Parking fees, fines or tolls incurred as a direct result of the Clients instructions.

All invoices are payable on the due date specified. The Company reserves the right to charge interest and reasonable recovery costs on overdue accounts.

6. Cancellations and Postponements

If the Client wishes to cancel or postpone the booking, notice must be given in writing or by another method accepted by the Company. The following charges may apply, unless otherwise stated on the quotation:

If cancellation or postponement is notified more than seven days before the agreed start date, the Company may retain any deposit paid but will not usually charge the remaining balance.

If cancellation or postponement is notified between two and seven days before the agreed start date, up to 50 percent of the total quoted price may be charged.

If cancellation or postponement is notified less than two days before the agreed start date, up to 100 percent of the total quoted price may be charged.

These charges reflect the Companys reasonable costs and loss of opportunity to book alternative work. The Company may, at its discretion, reduce or waive charges in exceptional circumstances.

If the Company must cancel or postpone the booking due to reasons within its control, it will offer an alternative date or a refund of any amounts paid for Services not provided. The Company is not liable for any indirect or consequential loss arising from any such change.

7. Client Responsibilities

The Client is responsible for:

Ensuring that all Goods to be moved are properly packed, secured and ready for transport unless the Company has agreed to provide packing services.

Removing or securing any fixtures, fittings or appliances to be moved, including disconnecting and reconnecting electrical, gas or plumbing items, unless otherwise agreed.

Ensuring that the Goods do not include any items that are prohibited, dangerous or illegal to transport, such as explosives, flammable liquids, hazardous chemicals, illegal substances or perishable food likely to spoil.

Obtaining and paying for any necessary permits, parking suspensions, access permissions or building management approvals required at either property.

Ensuring safe and reasonable access to the property, including clear driveways, stairwells and corridors.

Supervising the move or appointing a representative who can provide instructions and sign relevant documents on the Clients behalf.

The Client must not include in the Goods any items of exceptional value, such as cash, securities, precious metals, jewellery, important documents or irreplaceable items, unless the Company has expressly agreed in writing to transport them and specific arrangements have been made.

8. Company Responsibilities

The Company will provide the Services with reasonable care and skill, using suitable vehicles, equipment and personnel. The Company will take reasonable steps to protect the Clients property and Goods from damage during the course of the move, subject to the limitations set out in these Terms and Conditions.

The Company will endeavour to adhere to agreed dates and times but cannot guarantee exact arrival or completion times. Time estimates are provided in good faith and may be affected by traffic, weather, access, delays caused by third parties and other factors beyond the Companys control.

The Company may use subcontractors or associated companies to carry out all or part of the Services. In such cases, these Terms and Conditions will still apply.

9. Liability and Limitations

The Companys liability for loss of or damage to Goods arising from negligence or breach of contract is limited to a reasonable sum per item or per consignment, subject to the level of protection stated in the quotation or agreed in writing. If the Client requires increased protection, this must be discussed and agreed prior to booking and may be subject to additional charges.

The Company is not liable for:

Loss or damage arising from wear and tear, inherent defects, deterioration, leakage or perishable goods.

Damage to items that are not properly packed by the Client, including items packed in unsuitable containers.

Damage to furniture or items where the Client has declined dismantling or specialist handling recommended by the Company.

Damage or loss arising from war, terrorism, natural disasters, extreme weather, industrial disputes, road closures, or other events beyond the Companys reasonable control.

Indirect or consequential loss, including loss of profits, income, business, goodwill or opportunity, even if such loss was reasonably foreseeable.

The Companys vehicles will take reasonable care when accessing driveways or private roads. The Company is not responsible for damage to driveways, paving, surfaces or grounds that are not suitable for heavy vehicles.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services, unless a longer period is agreed in writing. The Client must provide evidence of the loss or damage and allow the Company an opportunity to inspect or investigate.

10. Excluded Goods

Unless expressly agreed in writing, the Company will not accept responsibility for, or knowingly transport, the following:

Cash, bonds, securities or financial instruments.

Jewellery, watches, precious metals or stones.

Collectibles, fine art, antiques or items of exceptional value.

Animals, plants or living organisms.

Perishable food or items requiring temperature control.

Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuel, paint and chemicals.

If such items are included without the Companys knowledge, they are carried entirely at the Clients risk and may be removed, destroyed or rendered safe at the Clients cost if they present a risk to safety or compliance.

11. Waste Handling and Environmental Regulations

Where the Company provides clearance, disposal or removal of unwanted items, it will do so in accordance with applicable waste management and environmental regulations.

The Client must clearly identify which items are to be disposed of and confirm that they have the authority to authorise such disposal.

The Company will take reasonable steps to ensure that waste is transferred only to authorised facilities or carriers. Items may be recycled, reused or disposed of, depending on their condition and suitability.

Hazardous or restricted waste may not be accepted or may require specialist handling at additional cost. The Client is responsible for informing the Company about any items that may be hazardous or require special disposal arrangements.

The Client remains responsible for any waste or items left at the property where they have not been clearly identified for removal or where access was not provided.

12. Storage Services

Where storage services are agreed, the Company will store Goods in a facility it operates or selects, using reasonable care to protect them from loss or damage. Specific storage terms, including charges and access arrangements, will be provided separately or included in the quotation.

All storage charges must be paid in accordance with the agreed schedule. The Company may exercise a lien over stored Goods for unpaid charges and, after giving reasonable notice, may sell or dispose of the Goods to recover outstanding amounts.

13. Access, Parking and Restrictions

The Client is responsible for ensuring that suitable parking and access are available for the Companys vehicles at both collection and delivery addresses. This may include arranging temporary parking permits or seeking permission from property managers or neighbours.

If the Company is unable to park or access the property safely, it may be necessary to use smaller vehicles, additional staff or equipment, or to carry items over longer distances. Any resulting costs, delays or surcharges will be the responsibility of the Client.

14. Complaints and Disputes

If the Client has any concerns about the Services, they should raise them with the team leader on the day where possible, so that the Company has an opportunity to address them promptly.

Formal complaints should be submitted to the Company in writing as soon as reasonably practicable, providing full details of the issue, relevant dates, addresses and any supporting evidence.

The Company will investigate complaints and aim to respond within a reasonable period. Where a dispute cannot be resolved directly, the parties may consider referral to an appropriate mediation or alternative dispute resolution service before commencing legal proceedings.

15. Data Protection and Privacy

The Company will collect and process personal information about the Client as necessary to provide the Services, manage bookings, handle payments and comply with legal obligations.

The Company will take reasonable steps to protect personal data against unauthorised access, use or disclosure and will only retain such data for as long as necessary for the purposes for which it was collected or as required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

The failure of either party to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

These Terms and Conditions represent the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.